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pre order:

1st of November

Shadowheart Hoodie

£49.00

Availability:

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Length - Place the end of the tape beside the collar at the top of the tee (Highest Point Shoulder). Pull the tape measure to the bottom of the shirt.

Width - Place the end of the tape at the seam under the sleeve and pull the tape measure across the shirt to the seam under the opposite sleeve.

Dimensions have a deviation of ± 1-2cm

Size	Length (in/cm)	Width (in/cm)
S	26.8 / 68	21.0 / 53.5
M	27.6 / 70	23.0 / 58.5
L	28.5 / 72	22.2 / 63.5
XL	29.4 / 74	25.0 / 67
2XL	30.3 / 76	27.8 / 70.5
3XL	31.2 / 78	29.0 / 74

Where we ship from

We ship worldwide from three warehouses to get products to you as quickly and cost-effectively as we can, and the one that sends your order depends on where you live and what is in your basket.

United Kingdom: playing card orders ship from our UK warehouse.
Europe: playing card orders ship from our EU warehouse in Spain.
International: Mixed baskets and non UK/EU orders ship from our international warehouse.

Orders placed after 2pm are processed the next working day.

Shipping rates and delivery times

You will see the options available for your address and basket at checkout. Delivery times are counted in business days from dispatch.

United Kingdom (playing cards)

🇬🇧 United Kingdom

Option	Price	Free over	Delivery time
UK Standard Shipping	£4.95	£75	3-5 working days
UK 48 Hour Shipping	£6.95	£75	2 working days
Express 24 Hour	£7.95	—	Next working day

EU Zone 1 (playing cards)

🇫🇷 France, 🇩🇪 Germany, 🇳🇱 Netherlands, 🇵🇹 Portugal, 🇪🇸 Spain

Option	Price	Free over	Delivery time
Pick-up Point	€4.95	€85	<48 Hours to your pick up point
EU Standard Shipping	€5.95	€85	3-5 working days
EU 48 Hour Shipping	£6.95	£85	2 working days
Express 24 Hour	€12.95	—	Next working day

EU Zone 2 (playing cards)

🇦🇹 Austria, 🇧🇪 Belgium, 🇧🇬 Bulgaria, 🇭🇷 Croatia, 🇨🇾 Cyprus, 🇨🇿 Czechia, 🇩🇰 Denmark, 🇪🇪 Estonia, 🇫🇮 Finland, 🇬🇷 Greece, 🇭🇺 Hungary, 🇮🇪 Ireland, 🇮🇹 Italy, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇵🇱 Poland, 🇷🇴 Romania, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇸🇪 Sweden

Option	Price	Free over	Delivery time
EU Standard Shipping	€5.95	€85	3-5 working days
EU 48 Hour Shipping	€9.95	€85	2 working days
Express 24 Hour	€19.95	—	Next working day

Worldwide (all other countries, and any order with apparel or other products)

Option	Price	Free over	Delivery time
Standard Shipping	£4.95	£75	Variable

This rate also applies to UK and EU customers whose basket contains anything other than playing cards. Prices are shown in your local currency at checkout, converted from pounds sterling.

North America

🇨🇦 Canada, 🇲🇽 Mexico, 🇺🇸 United States

Rest of Europe

🇦🇱 Albania, 🇦🇩 Andorra, 🇧🇦 Bosnia & Herzegovina, 🇬🇮 Gibraltar, 🇮🇸 Iceland, 🇽🇰 Kosovo, 🇱🇮 Liechtenstein, 🇲🇩 Moldova, 🇲🇨 Monaco, 🇲🇪 Montenegro, 🇲🇰 North Macedonia, 🇳🇴 Norway, 🇷🇺 Russia, 🇸🇲 San Marino, 🇷🇸 Serbia, 🇨🇭 Switzerland, 🇺🇦 Ukraine

International

🇩🇿 Algeria, 🇦🇷 Argentina, 🇦🇺 Australia, 🇧🇷 Brazil, 🇨🇱 Chile, 🇨🇳 China, 🇨🇴 Colombia, 🇨🇷 Costa Rica, 🇪🇨 Ecuador, 🇪🇬 Egypt, 🇬🇪 Georgia, 🇭🇰 Hong Kong, 🇮🇳 India, 🇮🇩 Indonesia, 🇮🇱 Israel, 🇯🇵 Japan, 🇰🇼 Kuwait, 🇲🇾 Malaysia, 🇲🇦 Morocco, 🇳🇿 New Zealand, 🇵🇰 Pakistan, 🇵🇪 Peru, 🇵🇭 Philippines, 🇶🇦 Qatar, 🇸🇦 Saudi Arabia, 🇸🇬 Singapore, 🇿🇦 South Africa, 🇰🇷 South Korea, 🇹🇭 Thailand, 🇦🇪 United Arab Emirates, 🇺🇾 Uruguay

If you would like to order from a country not listed, contact us at support@dyenamik.com.

Free shipping

Orders over £75 (UK and rest of the world) or €85 (EU) qualify for free shipping on the options marked in the tables above. The threshold is based on your basket total after discounts. Express 24 Hour is always charged.

Orders with playing cards and other products

If your basket contains playing cards together with apparel or any other product, the whole order ships together from our international warehouse at the Standard Shipping rate. This means you receive one parcel, but the faster UK and EU options will not be offered at checkout.

Tracking, delays and delivery problems

Tracking: every order is tracked. You will receive a shipping confirmation email with your tracking link once your order is dispatched.
Delays: delivery times are estimates from our carriers. Peak periods, weather and customs checks can cause delays outside our control.
Lost or damaged parcels: if your tracking has not updated, or your order arrives damaged, contact us and we will investigate with the carrier and send a replacement or refund.
Address errors: please check your address at checkout. We can change it only before your order is dispatched. Parcels returned to us because of an incorrect address can be re-sent at the customer's cost.
Pick-up points: parcels not collected within the carrier's holding period are returned to us.

Contact us

For any question about your delivery, email support@dyenamik.com with your order number and we will reply within 24 hours.

View shipping policy

Return requests must be submitted within 14 days after the product has been received. Any returns must be sent back in the condition it was received, except where you are exercising your EU/EEA right of withdrawal (see below), in which case you are entitled to inspect the goods as you would in a shop.

For general returns and for any claim relating to a problem with your order, please submit a problem report before sending your return, otherwise it may not be processed and a refund may not be given. This step does not apply to EU/EEA consumers exercising their statutory right of withdrawal, which can be exercised using the withdrawal function described below without giving a reason or submitting a report first.

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. Claims deemed an error on our part are covered at our expense.

EU/EEA Right of Withdrawal

If you are a consumer in the European Union or EEA, you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal period. The 14-day period runs from the day on which you (or a third party you nominate) take physical possession of the last item in your order. You may also cancel your order at any time before it has been dispatched.

How to withdraw. You can withdraw at any time using the "Withdraw from contract here" function, available in the site footer and on your Orders page [link to your withdrawal function]. You only need to identify your order and provide an email address for confirmation — no reason and no problem report is required. You may alternatively notify us of your decision by a clear statement (for example, using the model withdrawal form) via our contact page. We will send you an acknowledgement of receipt by email without undue delay.

Returning the goods. After exercising your right of withdrawal, please send the goods back without undue delay and no later than 14 days from the day you informed us of your withdrawal. You are responsible for the direct cost of returning the goods.

Refunds. We will reimburse all payments received from you, including the cost of standard outbound delivery (but not any extra cost arising from your choice of a delivery type other than the cheapest standard delivery we offer), within 14 days of the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or until you supply evidence of having sent them back, whichever is earliest.

Condition of goods. You are entitled to handle and inspect the goods to establish their nature, characteristics and functioning, as you would in a shop. You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish this.

Exceptions. Under Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to: (1) goods made to your specifications or clearly personalised; and (2) sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Where one of these exceptions applies, withdrawal is not available for that item.

Lost in Transit

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfilment centre. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed Delivery

Shipments that go unclaimed are returned to our fulfilment centre and you will be liable for the cost of a reshipment.

View returns policy

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