Shipping policy
Where we ship from
We ship worldwide from three warehouses to get products to you as quickly and cost-effectively as we can, and the one that sends your order depends on where you live and what is in your basket.
- United Kingdom: playing card orders ship from our UK warehouse.
- Europe: playing card orders ship from our EU warehouse in Spain.
- International: Mixed baskets and non UK/EU orders ship from our international warehouse.
Orders placed after 2pm are processed the next working day.
Shipping rates and delivery times
You will see the options available for your address and basket at checkout. Delivery times are counted in business days from dispatch.
United Kingdom (playing cards)
🇬🇧 United Kingdom
|
Option |
Price |
Free over |
Delivery time |
|---|---|---|---|
|
UK Standard Shipping |
£4.95 |
£75 |
3-5 working days |
|
UK 48 Hour Shipping |
£6.95 |
£75 |
2 working days |
|
Express 24 Hour |
£7.95 |
— |
Next working day |
EU Zone 1 (playing cards)
🇫🇷 France, 🇩🇪 Germany, 🇳🇱 Netherlands, 🇵🇹 Portugal, 🇪🇸 Spain
|
Option |
Price |
Free over |
Delivery time |
|---|---|---|---|
|
Pick-up Point |
€4.95 |
€85 |
<48 Hours to your pick up point |
|
EU Standard Shipping |
€5.95 |
€85 |
3-5 working days |
|
EU 48 Hour Shipping |
£6.95 |
£85 |
2 working days |
|
Express 24 Hour |
€12.95 |
— |
Next working day |
EU Zone 2 (playing cards)
🇦🇹 Austria, 🇧🇪 Belgium, 🇧🇬 Bulgaria, 🇭🇷 Croatia, 🇨🇾 Cyprus, 🇨🇿 Czechia, 🇩🇰 Denmark, 🇪🇪 Estonia, 🇫🇮 Finland, 🇬🇷 Greece, 🇭🇺 Hungary, 🇮🇪 Ireland, 🇮🇹 Italy, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇹 Malta, 🇵🇱 Poland, 🇷🇴 Romania, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇸🇪 Sweden
|
Option |
Price |
Free over |
Delivery time |
|---|---|---|---|
|
EU Standard Shipping |
€5.95 |
€85 |
3-5 working days |
|
EU 48 Hour Shipping |
€9.95 |
€85 |
2 working days |
|
Express 24 Hour |
€19.95 |
— |
Next working day |
Worldwide (all other countries, and any order with apparel or other products)
|
Option |
Price |
Free over |
Delivery time |
|---|---|---|---|
|
Standard Shipping |
£4.95 |
£75 |
Variable |
This rate also applies to UK and EU customers whose basket contains anything other than playing cards. Prices are shown in your local currency at checkout, converted from pounds sterling.
North America
🇨🇦 Canada, 🇲🇽 Mexico, 🇺🇸 United States
Rest of Europe
🇦🇱 Albania, 🇦🇩 Andorra, 🇧🇦 Bosnia & Herzegovina, 🇬🇮 Gibraltar, 🇮🇸 Iceland, 🇽🇰 Kosovo, 🇱🇮 Liechtenstein, 🇲🇩 Moldova, 🇲🇨 Monaco, 🇲🇪 Montenegro, 🇲🇰 North Macedonia, 🇳🇴 Norway, 🇷🇺 Russia, 🇸🇲 San Marino, 🇷🇸 Serbia, 🇨🇭 Switzerland, 🇺🇦 Ukraine
International
🇩🇿 Algeria, 🇦🇷 Argentina, 🇦🇺 Australia, 🇧🇷 Brazil, 🇨🇱 Chile, 🇨🇳 China, 🇨🇴 Colombia, 🇨🇷 Costa Rica, 🇪🇨 Ecuador, 🇪🇬 Egypt, 🇬🇪 Georgia, 🇭🇰 Hong Kong, 🇮🇳 India, 🇮🇩 Indonesia, 🇮🇱 Israel, 🇯🇵 Japan, 🇰🇼 Kuwait, 🇲🇾 Malaysia, 🇲🇦 Morocco, 🇳🇿 New Zealand, 🇵🇰 Pakistan, 🇵🇪 Peru, 🇵🇭 Philippines, 🇶🇦 Qatar, 🇸🇦 Saudi Arabia, 🇸🇬 Singapore, 🇿🇦 South Africa, 🇰🇷 South Korea, 🇹🇭 Thailand, 🇦🇪 United Arab Emirates, 🇺🇾 Uruguay
If you would like to order from a country not listed, contact us at support@dyenamik.com.
Free shipping
Orders over £75 (UK and rest of the world) or €85 (EU) qualify for free shipping on the options marked in the tables above. The threshold is based on your basket total after discounts. Express 24 Hour is always charged.
Orders with playing cards and other products
If your basket contains playing cards together with apparel or any other product, the whole order ships together from our international warehouse at the Standard Shipping rate. This means you receive one parcel, but the faster UK and EU options will not be offered at checkout.
Tracking, delays and delivery problems
- Tracking: every order is tracked. You will receive a shipping confirmation email with your tracking link once your order is dispatched.
- Delays: delivery times are estimates from our carriers. Peak periods, weather and customs checks can cause delays outside our control.
- Lost or damaged parcels: if your tracking has not updated, or your order arrives damaged, contact us and we will investigate with the carrier and send a replacement or refund.
- Address errors: please check your address at checkout. We can change it only before your order is dispatched. Parcels returned to us because of an incorrect address can be re-sent at the customer's cost.
- Pick-up points: parcels not collected within the carrier's holding period are returned to us.
Contact us
For any question about your delivery, email support@dyenamik.com with your order number and we will reply within 24 hours.